Shipping policy

THE HOME LIST — SHIPPING POLICY

Last updated: September 30, 2026

Thank you for shopping with The Home List. This Shipping Policy explains our order processing, delivery estimates, tracking, address changes, delays, missing packages, and returned shipments.

ORDER PROCESSING

Orders are generally processed within 1–5 business days, excluding weekends and holidays. Processing time includes order verification, payment confirmation, supplier preparation, and packaging.

During holidays, sales, product launches, or periods of high order volume, processing may take longer. You will receive a shipping confirmation email once your order has shipped.

DELIVERY ESTIMATES

Estimated delivery times depend on the product, supplier, warehouse location, destination, and shipping carrier.

Most U.S. orders are estimated to arrive within 1-7 business days after shipment. International supplier or during carrier, customs, holiday, or weather delays are estimated to arrive 3-10 business days.

Delivery dates are estimates and are not guaranteed. Any delivery estimate displayed on a product page, at checkout, or in an order confirmation is provided for convenience and may change because of circumstances outside our reasonable control.

MULTIPLE SHIPMENTS

Products in the same order may be fulfilled by different suppliers or warehouses. As a result, items may arrive in separate packages and on different dates.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

SHIPPING RATES

Available shipping methods and applicable charges are displayed during checkout before payment is completed. Shipping promotions, including free-shipping offers, may be subject to separate terms, product restrictions, geographic limitations, or minimum-purchase requirements.

ORDER TRACKING

When tracking information becomes available, it will be sent to the email address provided with your order.

Tracking information may take 2–5 business days after shipment to begin displaying movement. This does not necessarily mean that the package has not shipped.

If an order contains multiple packages, you may receive more than one tracking number.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact hello@shopthehomelist.com immediately. We will make reasonable efforts to update the address, but changes cannot be guaranteed after an order has entered processing or fulfillment.

The Home List is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address supplied by the customer. If a package is returned because of an address error, additional shipping charges may apply before it can be resent.

ORDER CHANGES AND CANCELLATIONS

Contact us immediately if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has entered processing, been submitted to a supplier, or shipped.

If an order cannot be canceled before fulfillment, the customer may request a return after delivery in accordance with our Refund Policy.

DELAYS

Shipping delays may occur because of carrier disruptions, customs processing, weather, natural disasters, holidays, labor interruptions, high order volume, supplier delays, incorrect addresses, or other circumstances outside our reasonable control.

If your tracking information has not updated for 10 business days, contact us at hello@shopthehomelist.com with your order number so we can review the shipment.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it:

Confirm that the shipping address on the order is correct.
Check with household members, neighbors, building staff, mailrooms, and other secure delivery areas.
Contact the shipping carrier for additional delivery information.
Allow up to two business days, because some carriers mark packages delivered shortly before completing delivery.

If the package is still missing, contact hello@shopthehomelist.com with your order number and tracking number. We will assist with reviewing the shipment, but carrier investigations and replacement eligibility depend on the circumstances and applicable law.

LOST PACKAGES

If your order has not arrived within 30 business days after shipment, contact us at hello@shopthehomelist.com.

We will review the tracking information and, when appropriate, open an inquiry with the supplier or shipping carrier. Any refund, replacement, or other resolution will be determined after the available shipping information has been reviewed and in accordance with applicable law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact hello@shopthehomelist.com within seven days of delivery.

Include your order number, a description of the issue, and clear photographs of the item, packaging, and shipping label. Keep the item and original packaging until we provide further instructions.

RETURNED OR REFUSED PACKAGES

Packages returned because of an incorrect or incomplete address, delivery refusal, failure to collect the package, or repeated unsuccessful delivery attempts may require payment of additional shipping charges before being resent.

Original shipping charges are nonrefundable unless required by law or the return resulted from an error by The Home List.

SHIPPING LOCATIONS

We ship only to destinations made available during checkout. Shipping availability may vary by product, supplier, and destination.

We do not guarantee delivery to every P.O. box, military address, territory, forwarding service, or international destination. If an address cannot be serviced, we may contact you for an alternative address or cancel and refund the affected item.

CUSTOMS, DUTIES, AND TAXES

For destinations where customs duties, import taxes, brokerage fees, or similar charges apply, those charges may be the customer’s responsibility unless otherwise stated during checkout. Customs processing may delay delivery.

For shipping questions, contact:

The Home List
Email: hello@shopthehomelist.com
Website: https://www.shopthehomelist.com